Refund Policy

At Nutriness, we want you to feel confident in every purchase. If for any reason you are not satisfied with your order, we offer a simple and transparent refund process.

1. Eligibility for Refunds

Refund requests can be made within 7 days of delivery. To qualify:

  • The product must be unused, unopened, and in its original packaging.

  • Opened or used products cannot be refunded unless they are defective or damaged.

2. How to Request a Refund

To request a refund, please contact us at info@nutriness.shop with your order number and product details. Our support team will guide you through the process and provide return instructions if required.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund. If approved:

  • Refunds are processed to your original payment method.

  • Please allow 7–10 business days for the refund to reflect, depending on your payment provider.

4. Shipping Fees

  • Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part.

  • Original shipping fees are non-refundable.

5. Non-Refundable Items

Some items may not be eligible for refunds, such as clearance or sale products. This will always be stated clearly during checkout.

6. Defective or Damaged Items

If your product arrives defective or damaged, please email info@nutriness.shop immediately with photos of the product and packaging. We will arrange a replacement or refund at no extra cost.

For any questions about our refund policy, feel free to reach out — your satisfaction is always our priority.

This Refund Policy was last updated on 18 Aug 2025.